Shipping & Returns

 

SHIPPING 

 

We now offer free standard shipping on all US orders OVER $100! Please allow 1-2 business days for processing. Once they are processed they will reach their destination in 5-7 business days. Please note delays due to UPS/USPS exceptions and weather related delays are beyond our control.

 

Free Local Pickup - We offer free local pickup at our retail location in Columbia City, Indiana. All orders placed by 2pm (est) are ready same day. Our pickup hours are Wednesday-Friday 11:00 am-5:30 pm. 113 S Main St, Columbia City, IN  46725. 

 

Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Shipping charges are nonrefundable. 

 

All other countries cost and delivery time varies by destination.

 

Duty and tax fees are paid by the customer at the time of delivery. 

 

 

 RETURN POLICY

 

*Returns are for Store Credit Only! No refunds will be issued.

 

*All returns/exchanges must be done within 30 days from original order date.

 

* Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense. 

 

* Clearance, flash sale items, accessories and intimates are FINAL SALE and may not be returned. NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks. 

 

*Shoes must be returned in their original box and placed inside an additional protective shipping safe box/bag to be eligible for return. If there is any damage to the shoebox, your return will not be accepted. 

 

* Damages must be reported within 3 days of receiving merchandise. Please contact rubiesanswhimsy@gmail.com or 260-244-5456 for assistance.

 

* Items not meeting the above guidelines will be returned to you at your expense,  after 30 days all nonreturnable merchandise will be donated.

 

 

EXCHANGE INSTRUCTIONS:

 

*If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. We will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only. 

Please allow up to 7 business days for processing once your return is received. A confirmation email will be sent once the credit is available.